Shipping Terms & Conditions

Shipping Terms & Conditions 

Free shipping to main land Australia for all goods purchased through online. All of the following states are included in our free shipping promotion

Victoria, New South Wales, Queensland, A.C.T, Western Australia, South Australia, Tasmania & Northern Territory.

Please note that free shipping is only eligible inside main land Australia. To arrange shipping for islands off the coast of Australia please call us on (03) 9794-8182 for further details.

These limitations can include (but is not limited to) orders to be shipped to the following locations for example:

Christmas Island, Torres Straight Island, Hamilton Island.

Air Curtains Australia takes responsibility for all goods until they arrive to your designated shipping address. Purchased products will be replaced or refunded if they arrive damaged. Air Curtains Australia is not responsible for unloading the goods once arrived or for any damage incurred unloading the goods. 

We always try to ensure you receive your order correctly and on time.

Please be aware that we use Courier companies to ship the majority of orders. For this reason we do not deliver to a PO Box address unless its been organised with us via email and phone prior to ordering.

(03) 9794-8182

Business Opening Hours

We are open Monday to Friday between 8am - 4pm and are closed for business on all public holidays.

Christmas & New Year Holidays

You can expect extra delays to our service over this period. We will do our best to estimate delivery times once your order is confirmed. Please contact us for more specific details.

Pick Up Address

Pick up from our factory directly at

1/147 Greens Road, Dandenong South

Victoria, Australia, 3175.

Please contact us to arrange details if you would like to pick up your goods directly.

(03) 9794 8182

International Shipping

Please contact us for a quote via email if you are located overseas. Include your company details, location, what product you are after and when you need the goods to be delivered.

All shipping requirements are to be organised by yourself, the buyer.

(03) 9794-8182

Please note we reserve the right not to accept any international orders.

Delivery Times

Orders are generally processed and dispatched within 1-3 business days. In some circumstances orders may take longer, however you will be notified if there is a delay.

Location, stock availability and holiday periods may affect your delivery times. We keep an inventory list of our products that are in stock online so you should not be able to order any goods that are not currently in stock. Please contact us for information about stock availability if we you cannot purchase your goods.

Shipping is often sent out on the same day once payment is confirmed and if its prior to cut off times for pick up on the day.

Melbourne, Adelaide and Sydney approximately 1-3 business days.

Brisbane, Gold Coast and Sunshine Coast approximately 2-5 business days.

Other capital cities and metro areas allow approximately 4-7 business days.

The more remote the shipping address is the longer it may take for delivery. Please contact us for further details. We do not guarantee delivery days and times. 

If you require urgent same day delivery and are located in the Melbourne metropolitan area please contact us for details. Extra costs may apply.

Order Arrival

You must enter your shipping address upon checkout. Please ensure your details are filled out correctly and that any specific requirements that you require upon delivery are written in the comments box provided upon checkout.

This may keep you from incurring extra freight charges if unable to deliver. 

Please contact us if you have any queries or questions.

Yours Sincerely,

Air Curtains Australia.